Security & Privacy Policy

At Great Eastern, we are committed to ensuring security, confidentiality and convenience when delivering our customer services through the Great Eastern Life Assurance ("GELM") Provider Portal ("Portal").

We believe in building lifelong relationships by consistently providing deliberate & differentiated customer experience and caring for the community through our corporate responsibility programs.

The Portal is an internet web portal facility administered by GELM for use by GELM and its panel of healthcare providers to facilitate the issuance of Guarantee Letters in relation to the admission and discharge of our customer(s) at the panel hospitals. As a registered user of the secured area of our Portal, we understand the importance you place on the privacy and security of information that personally identifies our customer (s). We refer to and treat this information as "personal information". We extend the following security and privacy policy to you:


1. INFORMATION GREAT EASTERN COLLECTS AND HOW THE INFORMATION IS USED

When you register for our services, we ask you via various modes of communication (e.g. electronic form transmission, hardcopy form filling, etc.) such as your contact details, amongst other information. Whenever we collect these personal information from you, we will make reference to this policy. We limit the collection and use of personal information to what is necessary to administer our business and /or to deliver superior service to you.

2. SECURITY PROCEDURES IN PLACE TO PROTECT THE INFORMATION

We are committed to protecting the security of your and our customers' personal information. For this purpose and to the best of our ability, we have put in place the required control systems to ensure security and confidentiality of our customers', agents' or business partners' information at all times. These security standards and procedures shall be maintained notwithstanding any ending or termination of this business relationship. For further information on our security measures, please see our statement on Security Policy and Features below.

We also maintain stringent procedures authorizing only those employees who are strictly relevant or require accessing your information on a need-to-know basis. Our employees have been educated and have personally undertaken to observe/act in accordance to yours and our customers' right to privacy and confidentiality. Any breach by the employee of our corporate policies would be viewed seriously and subject the employee to disciplinary action considered appropriate.

3. SECURITY POLICY AND FEATURES

We have put in place security measures to prevent unauthorized access, which could result in the alteration, destruction, theft of data or compromise the confidentiality of our customers', or agents' or business partners' data. Our website utilizes commercially proven security hardware and software products in our system, network and application infrastructure. These security products include routers, firewalls, secure operating system, authentication processes, encryption technology, etc.

Please note that you play a part in system security as well. Although we exercise every reasonable effort to provide a variety of safe, secure and reliable system, we do not have control over the computer, computer software, systems and other incidentals used by you to access the system and further transmission over the Internet cannot be guaranteed, warranted or represented to be absolutely secure. If you have registered for on-line facility, you should not share the facility with another person or reveal both your "system user-id" and "password". The "password" is supposed to be a secret code and it should not be easily guessed.

If you feel that your password has been compromised, you must change your password immediately. As a matter of good practice, you should also change your "password" regularly.

4. SHARING OF INFORMATION

We will not disclose your personal information to others unless we have given you prior notice of disclosure or have been previously authorised by you. We do reserve the right to disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under any law, regulation, guidelines or directives (whether or not having the force of law), to cooperate with regulators, law enforcement authorities or any authority having jurisdiction over us, or to enforce and protect our rights or property.

Please also refer to the Portal's Terms and Conditions of use.

OUR COMMITMENT TO

Reliable and Quality Services

We will try to ensure that the contents of this Portal as updated in real-time in our endeavour to maintain the correctness of such information, for your easy access and convenience.

Convenience

The Portal provides the following information for access at your convenient location: -

1. To check on customers' Room & Board Entitlement upon registration at the hospital admission counter.
2. To check on the status of faxed documents.
3. To monitor status of requested Guarantee Letter.
4. To print Guarantee Letter.
5. To check policyholders' Room and Board entitlement.

Transparency of Services

We will endeavour to ensure that our descriptions and details of any services offered online by us are clear and true. We will be happy to receive any feedback from you on your opinions and comments. Portrayal of our products and services online is designed to be clear and easily understood. However, in the event that you are in any way unsure, unclear or require more details on the service concerned, you may contact us at 03-4813 3535

Prompt response to enquiries and complaints

We are committed to provide efficient & timely response to all interactions with us via the following touch points:

HealthCare Services Department
Level 16, HealthCare Services Department,
Menara Great Eastern,
303 Jalan Ampang, 50450 Kuala Lumpur.

Provider Network Care line

Speak with our Call Centre Executives at 60(3)- 4813 3535.

Fax: 60(3) - 8319 2929

Electronic Mailing

e-mail us at healthcareservices@greateasternlife.com

Feedback

Write to us at:
Great Eastern Life Assurance (Malaysia) Berhad
Healthcare Services Department
Level 16, Menara Great Eastern
303, Jalan Ampang
50450 Kuala Lumpur


Telephone No : 03-48133535
Fax No : 03-83192929
E-mail : healthcareservices@greateasternlife.com

Please read the details set out below carefully before using this Great Eastern Life Assurance Provider Portal ("Portal").


CONDITIONS OF ACCESS

Access to this Portal is granted by GREAT EASTERN LIFE ASSURANCE (MALAYSIA) BERHAD (hereinafter referred to as "GELM") and its representation is subjected to the following conditions:

BY ACCESSING THIS PORTAL AND ANY PAGE THEREOF, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW, AND ANY OPERATING RULES AND/OR POLICIES WHICH MAY BE PUBLISHED OR OTHERWISE NOTIFIED TO YOU BY GELM. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS BELOW, PLEASE DO NOT ACCESS, OR PLEASE DISCONTINUE YOUR ACCESS TO THIS PORTAL OR ANY PAGE THEREOF IMMEDIATELY.

References to 'you', 'your' and 'yours' are references to the person(s) accessing this Portal. References to 'we', 'us' and 'our' are references to GELM. The headings herein are inserted for reference only.

The information, material, functions and content provided in this Portal and the Conditions of Access as specified herein may be changed from time to time with or without notice at GELM's absolute discretion. Where the variation is in respect of these Conditions of Access, your continued access to this Portal or any of the pages thereof subsequent to such variation shall be deemed as your agreement and binding acceptance of the same.

YOUR CONDUCT

Your access to this Portal shall at all times be in compliance with any guidelines, directions of GELM or any law, regulations or legislation as may be applicable and you agree that you shall not abuse or misuse this Portal or the services herein, in any way. Without prejudice to the generality of the foregoing, you shall not nor assist any other person to hack into or obtain unauthorised access to this Portal or any services herein nor interfere with the access and use of the same by others. Further, you agree that you shall not carry out nor assist any other person to transmit communication, information or materials which adversely affects our rights or the rights of others, which is morally offensive, which adversely affects our internet insurance system or the security of our internet insurance system or which is otherwise against the law. You shall immediately notify GELM of any unauthorized use of this Portal and/or any other breaches of security which comes to your knowledge.

 

IMPORTANT DOs and DON'Ts

• You should not share your user ID or password with any other person.
• You should never display your account information in an area visible to others.
• Your PC should never be left unattended.
• Clear the cache memory after use to clear private information stored within.
• GREAT EASTERN LIFE ASSURANCE (MALAYSIA) BERHAD will never ask you for your ID and Password through email. Report back to GREAT EASTERN LIFE ASSURANCE (MALAYSIA) BERHAD should you receive such an email.
• It is your responsibility to keep your Internet Browser up to date with the latest security updates.
• The use of this Portal and the services herein is governed by the Personal Data Protection Act 2010, as may be amended from time to time, and no personal data obtained from such use may be disclosed or made known to to any third parties .

 

DISCLAIMER OF WARRANTIES AND LIABILITIES

The following clauses exclude or limit our legal liability for this Portal. You should read them carefully.

No Warranties

Whilst we will use our reasonable endeavours to ensure the accuracy, currency, availability, correctness and completeness (in the context of its purpose) of the information and materials contained in this Portal, all information and materials including those on services, products, financial information, data, text, graphics, audio, video, links or other items are provided strictly 'as is', and 'as available' and is so provided for your information and reference only. Therefore GELM does not warrant the accuracy, adequacy or completeness of such information and materials and expressly disclaims liability for errors or omissions in such information and materials. The use thereof is at your sole risk. No warranty of any kind, implied, express or statutory, including but not limited to any warranty of title, non-infringement of third party rights, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer viruses, is given in conjunction with this Portal, or any information and materials therein. No warranty is given that access to any information or materials on this Portal or this Portal as a whole will be provided uninterrupted or free from errors or that any identified defect will be corrected. Further, no warranty is given that this Portal or any information or materials are free from any virus or other malicious, destructive or corrupting codes, agents, programs or macros. We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with this Portal. We shall not be liable for any direct, indirect or consequential damages which may occur due to the use or inability to gain access to the information or materials on this Portal, or reliance on any such information or materials provided on this Portal.

SCOPE OF PORTAL USAGE

Intended users

This Portal (and especially any insurance information offered through this Portal) is currently intended for those who access it from within Malaysia only and nothing herein shall be construed as GELM providing information and facilities outside of Malaysia. Materials and information in this Portal are not intended for use by persons located in or resident in jurisdictions which restrict the distribution of such materials and information and we do not guarantee that this Portal complies with or is appropriate for use in places outside of Malaysia. You are required to inform yourselves about and observe any relevant laws, regulations and local practices whether in relation to restrictions or otherwise and also any applicability thereof in the light of your own individual circumstances.

Access to this Portal and any pages thereof, and access to and use of password-protected and/or secure areas to this Portal is restricted to authorized users only. Unauthorized persons attempting to access these areas of this Portal may be subject to prosecution.

Without affecting the generality of the foregoing, any information or material displayed or made available for download on this Portal is intended strictly for use by authorized persons within Malaysia only.

 You are wholly responsible for use of the Portal and the information or materials contained therein by yourself and/or any person using your computer and you must ensure that any such person complies with the terms and conditions herein. In the event that the laws of the jurisdiction you are in do not permit or impose restrictions on the access to the contents of this Portal, you shall forthwith discontinue access or comply with such restrictions (as the case may be).

 

COPYRIGHT AND TRADEMARKS

The copyright in this Portal is owned by GELM. No part or parts hereof may be reproduced, distributed, republished, displayed, broadcast, hyperlinked, framed or transmitted in any manner or by any means or stored in an information retrieval system without the prior written permission of GELM save for the provision in the paragraph captioned 'Restricted Use' below. You also may not, without GELM's permission, insert a hyperlink to this Portal on any other Portal, frame or "mirror" any material contained on this Portal on any other server.

All text, graphics, images, art, photos, video or other multimedia work or any combination thereof available on this Portal are at all times protected by copyright, trade marks and service marks and any other applicable intellectual property or proprietary rights, all of which are the property of GELM and where applicable, third party proprietors. No right or licence is given to any party accessing this Portal to download, reproduce or use any such content. No trade mark or service mark displayed on this Portal may be used as a link to any GELM member's site or any other site unless establishment of such a link and use of such trade mark or service mark is approved in advance by GELM in writing.

Restricted Use

You may print, copy, download or temporarily store extracts from this Portal, strictly for use as authorized by GELM only, provided nothing is altered.

You shall not sell, disclose and/or make any commercial use of the information contained in this Portal.

No granting of rights

Any rights not expressly granted herein are reserved.

 

PERSONAL DATA PROTECTION / USE

Our data policy

As a result of your interaction with this Portal, we may hold and process personal information obtained about you when you access this Portal and use it for servicing our relationship or potential relationship with you and to identify products and services which may be relevant to you from within GELM, and to evaluate the effectiveness of our marketing of this Portal and for statistical analysis. We may pass this information to our holding company and/or the subsidiaries of our holding company (collectively "the Great Eastern Group") and/or to our business partners so that they may do the same. We will not disclose any such information outside of the Great Eastern Group and/or to our business partners except where you have consented to such disclosure, where it is required/obliged by law, regulation or any other directive or order by any authority having jurisdiction over us, where it is to give effect to an instruction given by you, to provide you with the service herein, to enforce and protect our rights and property or any provisions of this Conditions of Access, or, where necessary and under requirement of strict secrecy, to sub-contractors or persons acting as our agents. Please see our Privacy Policy on further information on how we safeguard your personal information.

You shall not disclose, reveal or otherwise make known to any third party any information concerning GELM, GELM's business or any other information (including information concerning GELM's clients or policyowners) which comes to your knowledge as a result of your use of this Portal, nor shall you use such information for your own benefit or for the benefit of any third party.

SECURITY OF MESSAGES AND INFORMATION

Messages and information sent at user's risk

Messages and information sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message and/or information sent by you to GELM or any message sent by GELM to you over the Internet.

User's responsibility to secure information

You are required put in place the required control systems to ensure security and confidentiality of information which comes to your knowledge as a result of your use of this Portal at all times. These security standards and procedures shall be maintained notwithstanding any ending or termination of this business relationship.

INDEMNITY

You hereby irrevocably agree to indemnify and keep GELM indemnified from all liabilities, claims, losses (directly or indirectly) and expenses, including any legal fees on a full indemnity basis, that may be incurred by GELM or any member thereof in connection with or arising from:-

• your misuse of this Portal and the services provided herein; whether deliberate or otherwise, or
• your breach of these terms and conditions howsoever occasioned, or
• any misuse, mishandling or unauthorized disclosure of any information or data of GELM and/or GELM's clients or policyowners; or
• any intellectual property right or proprietary right infringement claim made by a third party against GELM in connection with your use or misuse of this Portal.

 

TERMINATION

GELM may terminate the services provided in this Portal, or your use of or access to this Portal, immediately and without prior notice to you at any time.

If you object to any of the terms or conditions herein or any subsequent amendments thereto, your only recourse is to terminate your use of the services provided in this Portal by giving GELM fourteen (14) days' written notice.

Upon termination of use of this Portal by either party, your right to use the services provided in this Portal shall cease immediately, without prejudice however to any rights and/or remedies of GELM against you available or arising under these terms and conditions or in law or in equity in respect of any antecedent breach or claim.

MISCELLANEOUS

No waiver

The failure of GELM to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.

Severability

If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to any law, which is applicable to GELM, then the invalid and unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, without invalidating any other provisions of the terms and conditions herein.

 

GOVERNING LAW AND JURISDICTION

By accessing this Portal and/or using the services offered through this Portal, you agree that Malaysian law:

• shall govern such access and the provision of such services, and
• shall be applicable in the interpretation of the terms and conditions herein.